FreeScout
Recent Changes
Update freescout to 1.8.239
Removed black outline when clicking on links in Chrome.
Disabled support of legacy attachment URLs with MD5 tokens (GHSA-89ww-mfww-5vr6)
Fixed linking messages into conversations in Outlook (#4922)
Take into account IPv6 transition addresses in
Helper::sanitizeRemoteUrl()(GHSA-v5xm-qw3f-qm98)Fixed preserving CSS custom properties during minification (#5611)
Fixed emails sometimes being sent as raw MIME source when sending via mail() function (#5615)
FreeScout is the super lightweight free open source help desk and shared inbox. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
Cloudron user-management is supported through the paid LDAP module.
Features
FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.
- No limitations on the number of users, tickets, etc.
- 100% Mobile-friendly.
- Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
- Seamless email integration.
- Starred conversations.
- Push notifications.
- Following a conversation.
- Auto reply.
- Saved replies.
- Notes.
- Email commands.
- Forwarding conversations.
- Moving conversations between mailboxes.
- Sending new conversations to multiple recipients at once.
- Pasting screenshots from the clipboard into the reply area.
- Satisfaction Ratings.
- Configuring notifications on a per user basis.
- Open tracking.
- Tags.
- Editing / hiding threads.
- Search.
- Spam filter.
- Slack integration.
- Translating tickets.
- Time tracking.
- Custom fields.
- White-labeling.
- Custom folders.
- Workflows & SLA.
- Telegram Notifications.
Install FreeScout in a few minutes on your server with Cloudron. To install Cloudron first, follow our setup steps.