FreeScout

Version: 1.8.247
Required minimum memory: 256MB
Last updated 11 Oct 2026
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Recent Changes

  • Update freescout to 1.8.247

  • Full Changelog

  • Fixed User::mailboxesIdsCanView() crash on PHP 8.1+ when mailbox meta is NULL (#5719)

  • Added Company to customers search filters.

  • Improved customers table view.

  • Updated form styles: larger buttons and inputs.

  • Take into account strings from __safe_raw_html() on Translate page.

  • Keep aspect ratio of shrunk images with inline height in conversation view (#5697)

  • Allow pinch zoom on Android: add maximum-scale=1 to the viewport meta tag only for non-Android devices (#5698)

  • Conversations list: keep the thread counter visible when the customer name is long (#5699)

  • Fixed conversations list Assignee column width (#5695)

  • Conversations list (mobile): fix the first line of a conversation row (#5700)

FreeScout is the super lightweight free open source help desk and shared inbox. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.

Cloudron user-management is supported through the paid LDAP module.

Features

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

  • No limitations on the number of users, tickets, etc.
  • 100% Mobile-friendly.
  • Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
  • Seamless email integration.
  • Starred conversations.
  • Push notifications.
  • Following a conversation.
  • Auto reply.
  • Saved replies.
  • Notes.
  • Email commands.
  • Forwarding conversations.
  • Moving conversations between mailboxes.
  • Sending new conversations to multiple recipients at once.
  • Pasting screenshots from the clipboard into the reply area.
  • Satisfaction Ratings.
  • Configuring notifications on a per user basis.
  • Open tracking.
  • Tags.
  • Editing / hiding threads.
  • Search.
  • Spam filter.
  • Slack integration.
  • Translating tickets.
  • Time tracking.
  • Custom fields.
  • White-labeling.
  • Custom folders.
  • Workflows & SLA.
  • Telegram Notifications.
Install FreeScout in a few minutes on your server with Cloudron. To install Cloudron first, follow our setup steps.
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