FreeScout

Version: 1.8.234
Required minimum memory: 256MB
Last updated 17 Aug 2026
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Recent Changes

  • Update freescout to 1.8.234

  • Full Changelog

  • Custom modules now should use the following functions when working with Conversation statuses:

  • Check conversation status: $conversation->isActive(), $conversation->isPending(), $conversation->isClosed(), $conversation->isSpam()

  • Check if conversation has one of the listed statuses: $conversation->hasStatus() and Conversation::compareStatus()

  • Checking "status" field in a query: Conversation::addStatusCondition()

  • Allow <code> and <kbd> tags in Purifier config (#5556)

  • Allow to extend conversation statuses via hooks.

  • Fixed conversation ID in BroadcastNotification::fetchPayloadData() (#5553)

  • Use Helper::hashEquals() instead of hash_equals().

  • Fixed path to PostTooLargeException (#5560)

  • Check Curl HTTP Code in Helper::getRemoteFileContents() (#5552)

FreeScout is the super lightweight free open source help desk and shared inbox. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.

Cloudron user-management is supported through the paid LDAP module.

Features

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

  • No limitations on the number of users, tickets, etc.
  • 100% Mobile-friendly.
  • Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
  • Seamless email integration.
  • Starred conversations.
  • Push notifications.
  • Following a conversation.
  • Auto reply.
  • Saved replies.
  • Notes.
  • Email commands.
  • Forwarding conversations.
  • Moving conversations between mailboxes.
  • Sending new conversations to multiple recipients at once.
  • Pasting screenshots from the clipboard into the reply area.
  • Satisfaction Ratings.
  • Configuring notifications on a per user basis.
  • Open tracking.
  • Tags.
  • Editing / hiding threads.
  • Search.
  • Spam filter.
  • Slack integration.
  • Translating tickets.
  • Time tracking.
  • Custom fields.
  • White-labeling.
  • Custom folders.
  • Workflows & SLA.
  • Telegram Notifications.
Install FreeScout in a few minutes on your server with Cloudron. To install Cloudron first, follow our setup steps.
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