FreeScout
Recent Changes
Update freescout to 1.8.229
Fixed "Undefined variable $addressString" (#5487)
Fixed "Undefined array key 10004" on outbound Guzzle request without a proxy (#5486)
Fixed "Undefined variable $ensureAddressesAreSafe" (#5487)
Fixed permissions check when merging conversations (Security: GHSA-v8vc-cmf9-gg2c)
Patched security issues in dependency libraries: GHSA-vm85-hxw5-5432, GHSA-hq7v-mx3g-29hw, GHSA-34xg-wgjx-8xph, GHSA-cwxw-98qj-8qjx, GHSA-wpwq-4j6v-78m3, GHSA-h5x3-xfc9-m39h, GHSA-5vg9-5847-vvmq
FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
Cloudron user-management is supported through the paid LDAP module.
Features
FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.
- No limitations on the number of users, tickets, etc.
- 100% Mobile-friendly.
- Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
- Seamless email integration.
- Starred conversations.
- Push notifications.
- Following a conversation.
- Auto reply.
- Saved replies.
- Notes.
- Email commands.
- Forwarding conversations.
- Moving conversations between mailboxes.
- Sending new conversations to multiple recipients at once.
- Pasting screenshots from the clipboard into the reply area.
- Satisfaction Ratings.
- Configuring notifications on a per user basis.
- Open tracking.
- Tags.
- Editing / hiding threads.
- Search.
- Spam filter.
- Slack integration.
- Translating tickets.
- Time tracking.
- Custom fields.
- White-labeling.
- Custom folders.
- Workflows & SLA.
- Telegram Notifications.
Install FreeScout in a few minutes on your server with Cloudron. To install Cloudron first, follow our setup steps.