FreeScout

This app packages FreeScout 1.6.5

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.

Currently Cloudron user-management is not possible due to LDAP requirements. We are working with FreeScout to get those solved, then the optional LDAP module can be purchased and used.

Features

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

• No limitations on the number of users, tickets, etc.
• 100% Mobile-friendly.
• Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
• Seamless email integration.
• Starred conversations.
• Push notifications.
• Following a conversation.
• Auto reply.
• Saved replies.
• Notes.
• Email commands.
• Forwarding conversations.
• Moving conversations between mailboxes.
• Sending new conversations to multiple recipients at once.
• Pasting screenshots from the clipboard into the reply area.
• Satisfaction Ratings.
• Configuring notifications on a per user basis.
• Open tracking.
• Tags.
• Editing / hiding threads.
• Search.
• Spam filter.
• Slack integration.
• Translating tickets.
• Time tracking.
• Custom fields.
• White-labeling.
• Custom folders.
• Workflows & SLA.
• Telegram Notifications.