FreeScout

Version: 1.6.2
Required memory: 256MB
Last updated 6 Oct 2020
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Recent Changes

  • Update FreeScout to 1.6.2

  • Added proc_open to the list of required functions in System Status.

  • Do not cut out regular Gmail quotes (#778)

  • Fixed in_array() expects parameter 2 to be array error in BroadcastNotification (#761)

  • Hided "New Mailbox" button from non-admins.

  • Do no show "Disable User" checkbox to non-admins.

  • Run second migration after the module has been activated to avoid possible issues (#773)

  • Made permissions manager scrollable on mobile screens (#785)

This app packages FreeScout 1.6.2

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.

Currently Cloudron user-management is not possible due to LDAP requirements. We are working with FreeScout to get those solved, then the optional LDAP module can be purchased and used.

Features

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

  • No limitations on the number of users, tickets, etc.
  • 100% Mobile-friendly.
  • Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
  • Seamless email integration.
  • Starred conversations.
  • Push notifications.
  • Following a conversation.
  • Auto reply.
  • Saved replies.
  • Notes.
  • Email commands.
  • Forwarding conversations.
  • Moving conversations between mailboxes.
  • Sending new conversations to multiple recipients at once.
  • Pasting screenshots from the clipboard into the reply area.
  • Satisfaction Ratings.
  • Configuring notifications on a per user basis.
  • Open tracking.
  • Tags.
  • Editing / hiding threads.
  • Search.
  • Spam filter.
  • Slack integration.
  • Translating tickets.
  • Time tracking.
  • Custom fields.
  • White-labeling.
  • Custom folders.
  • Workflows & SLA.
  • Telegram Notifications.
Install FreeScout in a few minutes on your server with Cloudron. To install Cloudron first, follow our setup steps.